# Prisma: Accelerate partial disruption in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-29 19:32 UTC · Resolved: 2024-11-29 20:48 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/n9cyyfqkbsvb](https://stspg.io/n9cyyfqkbsvb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2024-11-29 19:32 UTC: Description: We are investigating an Accelerate disruption in the us-east-1 region affecting the ability to start new query engines. Affected users: Accelerate users operating in the us-east-1 region Root cause: Currently unknown Workarounds: None
- **monitoring** 2024-11-29 19:52 UTC: We've identified an issue in the cleanup flow for inactive query engines that led to resource capacity pressure. We've implemented a fix and confirmed that new query engines are being provisioned successfully.
- **resolved** 2024-11-29 20:48 UTC: We're continuing to observe successful provisioning and cleanup of query engine instances in all regions. This incident is resolved.

## Rewindex changes for this incident

- 2024-11-29 19:32 UTC: [Major incident: Accelerate partial disruption in us-east-1](https://rewindex.com/change/ia18651608fea32.md)


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Canonical: https://rewindex.com/company/prisma/incidents/1996gj5rjwl1 · Markdown: https://rewindex.com/company/prisma/incidents/1996gj5rjwl1.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/1996gj5rjwl1 · Generated 2026-10-19T23:15:57.650Z