# Prisma: Accelerate partially unavailable in some regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-26 20:00 UTC · Resolved: 2024-07-26 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/1612bcwv1qnt](https://www.prisma-status.com/incidents/1612bcwv1qnt)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2024-07-26 20:00 UTC: Description: Between 19:50 and 20:22 UTC some users requesting new query engines took a significantly longer period of time. Majority of users remained unaffected because this incident did not affect existing query engines. Affected users: Some users in US East, SA East, AP North East Root cause: Network issue experienced by one of our Cloud providers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/1612bcwv1qnt · Markdown: https://rewindex.com/company/prisma/incidents/1612bcwv1qnt.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/1612bcwv1qnt · Generated 2026-10-19T23:15:06.533Z