# Prisma: Accelerate is unable to provision new query engines in eu-central-1

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-19 08:15 UTC · Resolved: 2025-09-19 11:05 UTC · Duration: 2.8 h
- Updates: 3 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/2bckxntq8rz0](https://stspg.io/2bckxntq8rz0)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-09-19 08:15 UTC: Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified
- **monitoring** 2025-09-19 08:52 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-19 11:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/prisma/incidents/0zjphvftzlz2 · Markdown: https://rewindex.com/company/prisma/incidents/0zjphvftzlz2.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/0zjphvftzlz2 · Generated 2026-10-20T00:03:59.528Z