# Prisma: Intermittent network issues in US East

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-21 18:13 UTC · Resolved: 2025-08-21 19:58 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Prisma Accelerate, Prisma Postgres
- [Vendor status page: https://stspg.io/vx02n1vkb9kz](https://stspg.io/vx02n1vkb9kz)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-08-21 18:13 UTC: Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue. Affected users: US East Root cause: Upstream provider Workarounds: Investigating
- **identified** 2025-08-21 18:43 UTC: The cause has been identified and a fix is being implemented by our upstream provider.
- **monitoring** 2025-08-21 19:35 UTC: Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.
- **resolved** 2025-08-21 19:58 UTC: The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.

## Rewindex changes for this incident

- 2025-08-21 18:13 UTC: [Major incident: Intermittent network issues in US East](https://rewindex.com/change/i8e8f3b31f211e8.md)


---
Canonical: https://rewindex.com/company/prisma/incidents/08838lxrvvgh · Markdown: https://rewindex.com/company/prisma/incidents/08838lxrvvgh.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/08838lxrvvgh · Generated 2026-10-20T00:50:47.011Z