# Prefect: Service disruption for outbound email

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-30 00:33 UTC · Resolved: 2026-07-30 02:17 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: UI, Automations
- [Vendor status page: https://status.prefect.io/incidents/01KYR71393CAE6F42TATC1DRVF](https://status.prefect.io/incidents/01KYR71393CAE6F42TATC1DRVF)
- [Company: Prefect](https://rewindex.com/company/prefect.md)

## Timeline of updates

- **identified** 2026-07-30 00:33 UTC: We've identified the root cause of the issue affecting outbound email. Customers signing in with an email magic link may be unable to log in. Email invitations and automation email notifications are delayed. Flow runs and API access are unaffected. We'll post another update when the issue is resolved.
- **monitoring** 2026-07-30 02:15 UTC: A fix has been implemented and we're monitoring the results. Email services should now be operating normally. We'll continue to watch closely to confirm full recovery before marking this incident as resolved.
- **resolved** 2026-07-30 02:17 UTC: This incident has been resolved. Email-related services are fully operational. We apologize for any inconvenience and thank you for your patience.


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Canonical: https://rewindex.com/company/prefect/incidents/01KYR71393CAE6F42TATC1DRVF · Markdown: https://rewindex.com/company/prefect/incidents/01KYR71393CAE6F42TATC1DRVF.md · JSON: https://rewindex.com/api/v1/companies/prefect/incidents/01KYR71393CAE6F42TATC1DRVF · Generated 2026-10-18T09:56:02.559Z