# Postman: Users are not able sign-up

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-04-04 19:41 UTC · Resolved: 2023-04-04 20:03 UTC · Duration: 22 min
- Updates: 3 · Affected components: Postman Platform on Browser
- [Vendor status page: https://stspg.io/27cq4vlg11tw](https://stspg.io/27cq4vlg11tw)
- [Company: Postman](https://rewindex.com/company/postman.md)

## Summary

Postman reported a major outage affecting sign-ups on Postman Platform on Browser due to third-party library unavailability. It started at 2023-04-04 19:41 UTC and was resolved at 2023-04-04 20:03 UTC, lasting 21 min; Postman reported a fix at 04-04 19:55 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-04-04 19:41 UTC: Due to third party library unavailability, there are errors while trying to sign-up into Postman. We are working to fix the issue.
- **monitoring** 2023-04-04 19:55 UTC: We have fixed the issue and monitoring the systems now.
- **resolved** 2023-04-04 20:03 UTC: The issue has been resolved

## Rewindex changes for this incident

- 2023-04-04 19:41 UTC: [Major incident: Users are not able sign-up](https://rewindex.com/change/if4833569f1b150.md)


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Canonical: https://rewindex.com/company/postman/incidents/m38pm31lbjn9 · Markdown: https://rewindex.com/company/postman/incidents/m38pm31lbjn9.md · JSON: https://rewindex.com/api/v1/companies/postman/incidents/m38pm31lbjn9 · Generated 2026-10-18T11:39:02.990Z