# Portkey: Control Plane Slowness

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-19 10:00 UTC · Resolved: 2026-08-19 12:10 UTC · Duration: 2.2 h
- Updates: 5 · Affected components: Saas Control Plane, AI Gateway
- Vendor status page: n/a
- [Company: Portkey](https://rewindex.com/company/portkey.md)

## Timeline of updates

- **degraded** 2026-08-19 10:00 UTC: We're seeing control plane slowness and dashboard failures. Data plane queries to control plane (for non-cached queries) were failling intermittently.
- **degraded** 2026-08-19 10:10 UTC: The trend is stabilizing, we're monitoring
- **degraded** 2026-08-19 10:40 UTC: Seeing higher spikes for slowness and failed requests again, we're triangulating the root cause,
- **degraded** 2026-08-19 12:00 UTC: We've identified the root cause for the slowness. This looks like a cache overload issue on the control plane.
- **resolved** 2026-08-19 12:10 UTC: We've resolved the issue, and are monitoring now


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Canonical: https://rewindex.com/company/portkey/incidents/1021291 · Markdown: https://rewindex.com/company/portkey/incidents/1021291.md · JSON: https://rewindex.com/api/v1/companies/portkey/incidents/1021291 · Generated 2026-10-20T00:03:40.000Z