# Plivo: Delivery delays on Inbound/Outbound SMS towards phone numbers in US

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-22 15:25 UTC · Resolved: 2025-04-23 06:05 UTC · Duration: 15 h
- Updates: 3 · Affected components: Carrier Partners: Messaging API - Shortcode SMS, USA & Canada, Shortcode SMS, USA & Canada, Carrier Partners: Messaging API - Toll-free SMS, USA & Canada, Toll-free SMS, USA & Canada
- [Vendor status page: https://stspg.io/wt7qh9h0yncc](https://stspg.io/wt7qh9h0yncc)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2025-04-22 15:25 UTC: Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US.  All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- **monitoring** 2025-04-22 15:45 UTC: Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- **resolved** 2025-04-23 06:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/yds3w02gvyg3 · Markdown: https://rewindex.com/company/plivo/incidents/yds3w02gvyg3.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/yds3w02gvyg3 · Generated 2026-10-20T00:07:25.635Z