# Plivo: Intermittent Inbound SMS and MMS Delivery failures towards US and Canada

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-21 19:14 UTC · Resolved: 2025-02-28 08:06 UTC · Duration: 7 d
- Updates: 4 · Affected components: Messaging API - SMS API, Messaging API - MMS API, Carrier Partners: Messaging API - MMS, USA & Canada, MMS, USA & Canada, Carrier Partners: Messaging API - Longcode SMS, USA & Canada, Longcode SMS, USA & Canada
- [Vendor status page: https://stspg.io/3362r108s4gg](https://stspg.io/3362r108s4gg)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2025-02-21 19:14 UTC: Dear Valued Customer, We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational. Our team is actively investigating and working to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- **investigating** 2025-02-22 07:21 UTC: We are continuing to investigate this issue.
- **investigating** 2025-02-25 05:46 UTC: We are continuing to investigate this issue.
- **resolved** 2025-02-28 08:06 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/xzmt3mbz11d3 · Markdown: https://rewindex.com/company/plivo/incidents/xzmt3mbz11d3.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/xzmt3mbz11d3 · Generated 2026-10-19T23:16:51.809Z