# Plivo: Limited Call failures towards US East Coast phone numbers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-22 13:50 UTC · Resolved: 2021-12-22 14:16 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.plivo.com/incidents/t7286j79kmq9](https://status.plivo.com/incidents/t7286j79kmq9)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 22, 2021: 40 vendors, 40 incidents](https://rewindex.com/events/2021-12-22-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 8 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["Plivo (this incident)<br/>posted +1 h 8 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-22 14:16 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/plivo/incidents/t7286j79kmq9 · Markdown: https://rewindex.com/company/plivo/incidents/t7286j79kmq9.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/t7286j79kmq9 · Generated 2026-10-20T00:06:40.183Z