# Plivo: Outbound call failures in India region for 160 series

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-02-05 08:39 UTC · Resolved: 2026-02-05 13:01 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: PSTN Calls, Voice API - PSTN Calls
- [Vendor status page: https://stspg.io/lzw2dy7hr00t](https://stspg.io/lzw2dy7hr00t)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-02-05 08:39 UTC: Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
- **monitoring** 2026-02-05 09:31 UTC: The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
- **identified** 2026-02-05 09:46 UTC: We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
- **resolved** 2026-02-05 13:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-05 08:39 UTC: [Critical incident: Outbound call failures in India region for 160 series](https://rewindex.com/change/ibc26e75c1734af.md)


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Canonical: https://rewindex.com/company/plivo/incidents/r2trzxz056dp · Markdown: https://rewindex.com/company/plivo/incidents/r2trzxz056dp.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/r2trzxz056dp · Generated 2026-10-20T00:52:28.679Z