# Plivo: Elevated Call Failure Rate on 9180 Number Series(India Region)

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-06-06 13:00 UTC · Resolved: 2026-06-06 13:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/y3cj487jygqr](https://stspg.io/y3cj487jygqr)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **resolved** 2026-06-06 13:00 UTC: Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window:  5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June.  Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.


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Canonical: https://rewindex.com/company/plivo/incidents/pv46c9ftx78g · Markdown: https://rewindex.com/company/plivo/incidents/pv46c9ftx78g.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/pv46c9ftx78g · Generated 2026-10-19T23:16:45.884Z