# Plivo: Intermittent Call failures in India Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-31 14:24 UTC · Resolved: 2025-07-31 14:39 UTC · Duration: 15 min
- Updates: 3 · Affected components: PSTN Calls, Voice API - PSTN Calls
- [Vendor status page: https://stspg.io/llb502xvf8m5](https://stspg.io/llb502xvf8m5)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2025-07-31 14:24 UTC: Dear Valued Customer, We are observing partial/intermittent Call failures in the India region . Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Incident Start Time:  31st July 2025 06:25 IST Incident End Time: 31st July 2025 07:25 IST Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- **monitoring** 2025-07-31 14:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-07-31 14:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/mv4r3tnr12dg · Markdown: https://rewindex.com/company/plivo/incidents/mv4r3tnr12dg.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/mv4r3tnr12dg · Generated 2026-10-20T00:08:20.401Z