# Plivo: Intermittent Call failures in the Mumbai region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-13 14:41 UTC · Resolved: 2025-05-14 12:45 UTC · Duration: 22 h
- Updates: 3 · Affected components: PSTN Calls, Voice API - PSTN Calls
- [Vendor status page: https://stspg.io/pkr9zq8qwjxq](https://stspg.io/pkr9zq8qwjxq)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2025-05-13 14:41 UTC: Dear Valued Customer, We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- **monitoring** 2025-05-13 15:59 UTC: We will continue to monitor the situation and provide another update as soon as possible.
- **resolved** 2025-05-14 12:45 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/c86137v0vjb4 · Markdown: https://rewindex.com/company/plivo/incidents/c86137v0vjb4.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/c86137v0vjb4 · Generated 2026-10-20T00:04:28.795Z