# Plivo: Failures to retrieve CDRs in India Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-09 12:25 UTC · Resolved: 2026-02-09 12:52 UTC · Duration: 28 min
- Updates: 3 · Affected components: CDR (Call Detail Records), Voice API - CDR (Call Detail Records), Recordings, Voice API - Recordings
- [Vendor status page: https://stspg.io/8rzb3sq13lyb](https://stspg.io/8rzb3sq13lyb)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-02-09 12:25 UTC: Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- **monitoring** 2026-02-09 12:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-02-09 12:52 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/9mp420ndxr91 · Markdown: https://rewindex.com/company/plivo/incidents/9mp420ndxr91.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/9mp420ndxr91 · Generated 2026-10-20T00:07:19.528Z