# Plivo: Outbound MMS Failures on Toll-Free Numbers (US & Canada)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-11 07:47 UTC · Resolved: 2026-07-11 09:57 UTC · Duration: 2.2 h
- Updates: 3 · Affected components: Messaging API - MMS API, MMS API
- [Vendor status page: https://stspg.io/gl8ktmfpmqdx](https://stspg.io/gl8ktmfpmqdx)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-07-11 07:47 UTC: Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- **monitoring** 2026-07-11 09:32 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-11 09:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-11 07:47 UTC: [Major incident: Outbound MMS Failures on Toll-Free Numbers (US & Canada)](https://rewindex.com/change/if40d6e769452ca.md)


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Canonical: https://rewindex.com/company/plivo/incidents/8w9cdd2bjg34 · Markdown: https://rewindex.com/company/plivo/incidents/8w9cdd2bjg34.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/8w9cdd2bjg34 · Generated 2026-10-20T00:51:44.776Z