# Plivo: Call failures towards India

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-31 17:01 UTC · Resolved: 2026-08-01 03:37 UTC · Duration: 11 h
- Updates: 4 · Affected components: PSTN Calls, Voice API - PSTN Calls, REST APIs and XML, Voice API - REST APIs and XML
- [Vendor status page: https://stspg.io/dsj8kqns3bqt](https://stspg.io/dsj8kqns3bqt)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-07-31 17:01 UTC: Dear Valued Customer, We are observing outbound call failures in the India region. Our team is investigating the issue.
- **identified** 2026-07-31 17:45 UTC: We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.
- **monitoring** 2026-07-31 18:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-01 03:37 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/63q7dshmfs00 · Markdown: https://rewindex.com/company/plivo/incidents/63q7dshmfs00.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/63q7dshmfs00 · Generated 2026-10-20T02:22:10.719Z