# Plivo: Delay in processing 10DLC Campaign requests

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-28 04:00 UTC · Resolved: 2025-02-28 13:57 UTC · Duration: 9.9 h
- Updates: 2 · Affected components: Carrier Partners: Messaging API - Longcode SMS, USA & Canada, Longcode SMS, USA & Canada
- [Vendor status page: https://stspg.io/895ql1y76j8r](https://stspg.io/895ql1y76j8r)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2025-02-28 04:00 UTC: Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us \#87766
- **resolved** 2025-02-28 13:57 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/plivo/incidents/5rxs6hx4jsht · Markdown: https://rewindex.com/company/plivo/incidents/5rxs6hx4jsht.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/5rxs6hx4jsht · Generated 2026-10-19T23:18:08.923Z