# Plivo: Missing Web hook Events for Voice Calls in India Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-28 13:23 UTC · Resolved: 2026-03-28 14:52 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: REST APIs and XML, Voice API - REST APIs and XML
- [Vendor status page: https://stspg.io/w66yff43ccp6](https://stspg.io/w66yff43ccp6)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-03-28 13:23 UTC: Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.
- **identified** 2026-03-28 14:13 UTC: Issue has been identified. Fix is being implemented.
- **monitoring** 2026-03-28 14:46 UTC: A fix has been implemented and we are monitoring the results
- **resolved** 2026-03-28 14:52 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/plivo/incidents/53q1x94bptn5 · Markdown: https://rewindex.com/company/plivo/incidents/53q1x94bptn5.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/53q1x94bptn5 · Generated 2026-10-20T00:07:35.915Z