# Plivo: Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers

> Plivo status incident “Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers” on 2021-12-15: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/plivo/incidents/4l4rccgp7v1n
Last updated: 2021-12-15T18:51:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-15 17:27 UTC · Resolved: 2021-12-15 18:51 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.plivo.com/incidents/4l4rccgp7v1n](https://status.plivo.com/incidents/4l4rccgp7v1n)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Part of an outage event

- [AWS outage, Dec 15, 2021: 23 vendors, 27 incidents](https://rewindex.com/events/2021-12-15-aws)
- This incident depends on AWS (declared dependency, named as a cause before); it did not name AWS. (hop 1, posted +1 h 55 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>15 vendors, 11 blamed AWS<br/>Daily, Gusto, Logz.io, Firebolt +11"]:::blames
  root --> h1
  dr["Known dependency<br/>6 vendors<br/>Plivo, Sinch, Bandwidth, Teleport +2"]:::hop2
  root -.->|"depends on AWS"| dr
  me["Plivo (this incident)<br/>posted +1 h 55 min"]:::me
  root -.->|"known dependency"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-15 18:51 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Plivo, started 2021-12-15 17:27 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/plivo/incidents/4l4rccgp7v1n
- Citation: Plivo, “Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers” (2021-12-15 17:27 UTC). Archived by Rewindex: https://rewindex.com/company/plivo/incidents/4l4rccgp7v1n (CC BY 4.0).
- Markdown link: `[Plivo: Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers (2021-12-15)](https://rewindex.com/company/plivo/incidents/4l4rccgp7v1n)`


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Canonical: https://rewindex.com/company/plivo/incidents/4l4rccgp7v1n · Markdown: https://rewindex.com/company/plivo/incidents/4l4rccgp7v1n.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/4l4rccgp7v1n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:29.562Z