# Plivo: Inbound call failure & Inbound SMS failure towards US & Canada phone numbers

> Plivo status incident “Inbound call failure & Inbound SMS failure towards US & Canada phone numbers” on 2020-07-28: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/plivo/incidents/1r2j4y8d53yn
Last updated: 2020-07-28T12:31:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-28 10:32 UTC · Resolved: 2020-07-28 12:31 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.plivo.com/incidents/1r2j4y8d53yn](https://status.plivo.com/incidents/1r2j4y8d53yn)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Part of an outage event

- [AWS outage, Jul 28, 2020: 10 vendors, 11 incidents](https://rewindex.com/events/2020-07-28-aws)
- This incident started inside the event window. (hop 1)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Honeycomb, Twilio, Chargebee"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 1 blamed AWS<br/>Stream (GetStream), Elastic Cloud"]:::blames
  root --> h4
  dr["Known dependency<br/>5 vendors<br/>Datadog, Mapbox, Klaviyo, Bandwidth +1"]:::hop2
  root -.->|"depends on AWS"| dr
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-07-28 12:31 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Plivo, started 2020-07-28 10:32 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/plivo/incidents/1r2j4y8d53yn
- Citation: Plivo, “Inbound call failure & Inbound SMS failure towards US & Canada phone numbers” (2020-07-28 10:32 UTC). Archived by Rewindex: https://rewindex.com/company/plivo/incidents/1r2j4y8d53yn (CC BY 4.0).
- Markdown link: `[Plivo: Inbound call failure & Inbound SMS failure towards US & Canada phone numbers (2020-07-28)](https://rewindex.com/company/plivo/incidents/1r2j4y8d53yn)`


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Canonical: https://rewindex.com/company/plivo/incidents/1r2j4y8d53yn · Markdown: https://rewindex.com/company/plivo/incidents/1r2j4y8d53yn.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/1r2j4y8d53yn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:11:15.133Z