# Plivo in December 2020: incidents, uptime and changes

> Plivo in December 2020: 17 incidents on its status page (1 major or critical), 99.82% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Plivo’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/plivo/2020/12
Last updated: 2021-01-01T02:56:00Z

- Incidents posted: 17 (major/critical: 1) · Maintenance: 11
- By vendor impact label: major 1, minor 13, none 3
- Uptime (vendor-reported): 99.82% free of major/critical incidents, 54.89% free of any incident; outage time 1 h 17 min, incident time 14.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2020](https://rewindex.com/company/plivo/2020/11.md) · Next: [January 2021](https://rewindex.com/company/plivo/2021/01.md) · [All months](https://rewindex.com/company/plivo/reports.md) · [Plivo](https://rewindex.com/company/plivo.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Partial degradation on Plivo PHLO Service](https://rewindex.com/company/plivo/incidents/16g835xdv917.md) | major | 2020-12-28 12:47 UTC | 2020-12-28 14:04 UTC | 1.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/w5ry77bfm0lx.md) | minor | 2020-12-01 07:59 UTC | 2020-12-01 10:46 UTC | 2.8 h | resolved |
| [Inbound SMS failure/delay towards the US phone numbers in Appleton, WI](https://rewindex.com/company/plivo/incidents/g3ntmw7xdgkz.md) | minor | 2020-12-02 09:48 UTC | 2020-12-02 17:03 UTC | 7.3 h | resolved |
| [Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/0qtyhn81tm7h.md) | minor | 2020-12-03 00:52 UTC | 2020-12-03 01:38 UTC | 46 min | resolved |
| [Delivery delay on outbound toll-free SMS towards US phone numbers: T-Mobile](https://rewindex.com/company/plivo/incidents/gtbjhkfh0cty.md) | minor | 2020-12-03 14:58 UTC | 2020-12-03 23:55 UTC | 8.9 h | resolved |
| [Inbound SMS failure/delay towards the multiple regions.](https://rewindex.com/company/plivo/incidents/vc1b6znj47v1.md) | minor | 2020-12-04 23:16 UTC | 2020-12-05 00:40 UTC | 1.4 h | resolved |
| [Delivery delay on outbound toll-free SMS towards US & Canada phone numbers.](https://rewindex.com/company/plivo/incidents/7r437rj19hpz.md) | minor | 2020-12-05 01:18 UTC | 2020-12-05 04:11 UTC | 2.9 h | resolved |
| [Inbound call failure & Inbound SMS/MMS failure towards the US phone numbers in Beaumont, TX](https://rewindex.com/company/plivo/incidents/s5v8d6cvmxwr.md) | minor | 2020-12-07 01:13 UTC | 2020-12-09 12:47 UTC | 2 d | resolved |
| [Call failures on inbound voice towards Malaysia phone numbers.](https://rewindex.com/company/plivo/incidents/rbr58d4q7szs.md) | minor | 2020-12-07 23:43 UTC | 2020-12-08 01:44 UTC | 2.0 h | resolved |
| [Delivery delay on inbound SMS/MMS towards US phone numbers in Stockton, CA.](https://rewindex.com/company/plivo/incidents/9rn22g2d1xn5.md) | minor | 2020-12-13 03:54 UTC | 2020-12-13 11:12 UTC | 7.3 h | resolved |
| [Service degradation on outbound PSTN calls.](https://rewindex.com/company/plivo/incidents/nsgtxxw1bql8.md) | none | 2020-12-16 04:30 UTC | 2020-12-16 04:30 UTC | 0 min | resolved |
| [Call failures on inbound voice towards Israel phone numbers.](https://rewindex.com/company/plivo/incidents/wrgwj23msr8f.md) | minor | 2020-12-16 23:22 UTC | 2020-12-17 00:35 UTC | 1.2 h | resolved |
| [Inbound call failure towards US phone numbers.](https://rewindex.com/company/plivo/incidents/bhz397czzxww.md) | minor | 2020-12-17 07:48 UTC | 2020-12-17 09:51 UTC | 2.0 h | resolved |
| [Delivery delay on inbound MMS towards US phone numbers](https://rewindex.com/company/plivo/incidents/rfbn5nyfzjpb.md) | minor | 2020-12-19 22:53 UTC | 2020-12-20 00:52 UTC | 2.0 h | resolved |
| [Delays in processing CDR](https://rewindex.com/company/plivo/incidents/z9wx651411y8.md) | none | 2020-12-22 13:00 UTC | 2020-12-22 13:00 UTC | 0 min | resolved |
| [Delivery delay on inbound SMS/MMS towards US phone numbers in Nashville, TN.](https://rewindex.com/company/plivo/incidents/vbffyq5kbdlh.md) | minor | 2020-12-25 21:25 UTC | 2021-01-01 02:56 UTC | 6 d | resolved |
| [Partial degradation on Plivo PHLO Service](https://rewindex.com/company/plivo/incidents/16g835xdv917.md) | major | 2020-12-28 12:47 UTC | 2020-12-28 14:04 UTC | 1.3 h | resolved |
| [Service degradation on Inbound voice calls towards North America](https://rewindex.com/company/plivo/incidents/c1g54rvc6m7h.md) | none | 2020-12-31 23:15 UTC | 2020-12-31 23:15 UTC | 0 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on inbound calls towards Australia phone numbers](https://rewindex.com/company/plivo/incidents/nz9nckl1ydyc.md) | maintenance | 2020-12-01 13:01 UTC | 2020-12-01 18:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US phone numbers:  T-mobile](https://rewindex.com/company/plivo/incidents/sf0nk1dd2w2k.md) | maintenance | 2020-12-02 04:01 UTC | 2020-12-02 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/ygzg49l4c7yy.md) | maintenance | 2020-12-03 04:06 UTC | 2020-12-03 06:59 UTC | 2.9 h | resolved |
| [\[Scheduled\] Scheduled maintenance on Plivo SMS](https://rewindex.com/company/plivo/incidents/51rf95bcwkp6.md) | maintenance | 2020-12-03 06:00 UTC | 2020-12-03 07:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound SMS towards the US and Canada phone numbers](https://rewindex.com/company/plivo/incidents/slfv1vb4fryy.md) | maintenance | 2020-12-08 06:01 UTC | 2020-12-08 15:00 UTC | 9.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : Sprint phone numbers](https://rewindex.com/company/plivo/incidents/52qm16yc17hc.md) | maintenance | 2020-12-08 06:01 UTC | 2020-12-08 12:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound SMS towards South Africa phone numbers](https://rewindex.com/company/plivo/incidents/m291xh4l1kgz.md) | maintenance | 2020-12-09 22:01 UTC | 2020-12-10 03:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS towards the US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/yw20clgvwtwx.md) | maintenance | 2020-12-10 05:01 UTC | 2020-12-10 08:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound SMS towards South Africa phone numbers](https://rewindex.com/company/plivo/incidents/9ykgg8g3w1b2.md) | maintenance | 2020-12-10 23:00 UTC | 2020-12-11 05:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance: Minor interruption on CDRs, MDRs, Recording and Transcription platform](https://rewindex.com/company/plivo/incidents/rhzncqyb2ygd.md) | maintenance | 2020-12-13 05:00 UTC | 2020-12-13 06:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/58tg4ftxxmrp.md) | maintenance | 2020-12-18 05:00 UTC | 2020-12-18 08:01 UTC | 3.0 h | resolved |

## Cite this

Plivo posted 17 status incidents in December 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/plivo/2020/12
- Citation: Plivo, “Plivo in December 2020” (2020-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/plivo/2020/12 (CC BY 4.0).
- Markdown link: `[Plivo: Plivo in December 2020 (2020-12-01)](https://rewindex.com/company/plivo/2020/12)`


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Canonical: https://rewindex.com/company/plivo/2020/12 · Markdown: https://rewindex.com/company/plivo/2020/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:55:20.731Z