# Plivo in December 2018: incidents, uptime and changes

> Plivo in December 2018: 28 incidents on its status page (3 major or critical), 99.89% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Plivo’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/plivo/2018/12
Last updated: 2019-01-01T00:00:00Z

- Incidents posted: 28 (major/critical: 3) · Maintenance: 18
- By vendor impact label: critical 2, major 1, minor 22, none 3
- Uptime (vendor-reported): 99.89% free of major/critical incidents, 84.02% free of any incident; outage time 47 min, incident time 5.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2018](https://rewindex.com/company/plivo/2018/11.md) · Next: [January 2019](https://rewindex.com/company/plivo/2019/01.md) · [All months](https://rewindex.com/company/plivo/reports.md) · [Plivo](https://rewindex.com/company/plivo.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Failures on inbound & outbound SMS on SMS API](https://rewindex.com/company/plivo/incidents/g71gbm68sxj7.md) | critical | 2018-12-04 04:29 UTC | 2018-12-04 04:48 UTC | 19 min | resolved |
| [Failures on outbound Tollfree, Regular & Shortcode SMS on SMS API](https://rewindex.com/company/plivo/incidents/nrz6rv75k9ld.md) | critical | 2018-12-07 12:07 UTC | 2018-12-07 12:21 UTC | 14 min | resolved |
| [Intermittent two-way call failures on the Voice API towards Australia](https://rewindex.com/company/plivo/incidents/hlbx391rz937.md) | major | 2018-12-06 14:11 UTC | 2018-12-06 14:25 UTC | 14 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Call failures on inbound voice towards Israel phone numbers](https://rewindex.com/company/plivo/incidents/h3998ryw0zy4.md) | minor | 2018-12-02 21:11 UTC | 2018-12-02 21:55 UTC | 44 min | resolved |
| [Failures on inbound & outbound SMS on SMS API](https://rewindex.com/company/plivo/incidents/g71gbm68sxj7.md) | critical | 2018-12-04 04:29 UTC | 2018-12-04 04:48 UTC | 19 min | resolved |
| [Call connection delays on inbound voice towards Bloomington, IN\|Columbus, IN\|Vincennes, IN phone numbers](https://rewindex.com/company/plivo/incidents/wyhx4c09h35y.md) | minor | 2018-12-05 20:08 UTC | 2018-12-06 03:06 UTC | 7.0 h | resolved |
| [Failures on inbound voice & SMS towards Finland phone numbers](https://rewindex.com/company/plivo/incidents/5ynty0swczfv.md) | minor | 2018-12-06 03:20 UTC | 2018-12-06 04:06 UTC | 46 min | resolved |
| [Intermittent two-way call failures on the Voice API towards Australia](https://rewindex.com/company/plivo/incidents/hlbx391rz937.md) | major | 2018-12-06 14:11 UTC | 2018-12-06 14:25 UTC | 14 min | resolved |
| [Call failures on inbound voice towards few US phone numbers from AT&T](https://rewindex.com/company/plivo/incidents/ndyt17c2h8t0.md) | minor | 2018-12-06 15:26 UTC | 2018-12-06 18:52 UTC | 3.4 h | resolved |
| [Delivery delays on outbound SMS to T-Mobile from US Shortcode numbers](https://rewindex.com/company/plivo/incidents/m20rqpwh2pgd.md) | minor | 2018-12-07 07:58 UTC | 2018-12-07 08:21 UTC | 23 min | resolved |
| [Failures on outbound Tollfree, Regular & Shortcode SMS on SMS API](https://rewindex.com/company/plivo/incidents/nrz6rv75k9ld.md) | critical | 2018-12-07 12:07 UTC | 2018-12-07 12:21 UTC | 14 min | resolved |
| [Delivery delays on two way SMS towards US Shortcode numbers](https://rewindex.com/company/plivo/incidents/cqly43wdfhfg.md) | minor | 2018-12-08 10:35 UTC | 2018-12-08 11:19 UTC | 44 min | resolved |
| [Delays in processing CDR & MDR](https://rewindex.com/company/plivo/incidents/1tz1ynrz45ls.md) | minor | 2018-12-10 14:01 UTC | 2018-12-10 15:20 UTC | 1.3 h | resolved |
| [Delivery delays  on inbound\\outbound SMS towards operator SPRINT USA Shortcode numbers](https://rewindex.com/company/plivo/incidents/v6vfkt70szry.md) | minor | 2018-12-10 18:44 UTC | 2018-12-10 19:51 UTC | 1.1 h | resolved |
| [Delivery delays on inbound & outbound SMS towards US & Canada Toll-Free numbers](https://rewindex.com/company/plivo/incidents/b10l4x2mvk85.md) | minor | 2018-12-11 03:47 UTC | 2018-12-11 05:52 UTC | 2.1 h | resolved |
| [Call failures on inbound voice towards Indiana(Bloomington, Columbus, Vincennes) phone numbers](https://rewindex.com/company/plivo/incidents/grly2dyz4h5z.md) | minor | 2018-12-11 05:29 UTC | 2018-12-11 08:18 UTC | 2.8 h | resolved |
| [Delivery delays on two-way SMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/wlt77bkzvjrr.md) | minor | 2018-12-11 06:34 UTC | 2018-12-11 10:27 UTC | 3.9 h | resolved |
| [Delivery delays on two-way SMS towards operator SPRINT USA Shortcode numbers](https://rewindex.com/company/plivo/incidents/x7zmhqbydzdv.md) | minor | 2018-12-11 18:24 UTC | 2018-12-11 22:58 UTC | 4.6 h | resolved |
| [Delivery delays on outbound SMS towards Canada & US phone numbers](https://rewindex.com/company/plivo/incidents/00kfmk40pjly.md) | minor | 2018-12-12 11:14 UTC | 2018-12-12 12:34 UTC | 1.3 h | resolved |
| [Partial failures on outbound Tollfree, Regular & Shortcode SMS on SMS API](https://rewindex.com/company/plivo/incidents/z7h66yb6t1x2.md) | none | 2018-12-12 16:17 UTC | 2018-12-12 16:17 UTC | 0 min | resolved |
| [Delivery delays on outbound SMS towards the US phone numbers](https://rewindex.com/company/plivo/incidents/4j6dx0w7hgwp.md) | none | 2018-12-14 07:30 UTC | 2018-12-14 07:30 UTC | 0 min | resolved |
| [Call connection delays on inbound voice towards Clarksburg, West Virginia phone numbers](https://rewindex.com/company/plivo/incidents/x3fkkp754sd9.md) | minor | 2018-12-15 07:13 UTC | 2018-12-16 03:49 UTC | 21 h | resolved |
| [Intermittent outbound call connection delays on the Voice API](https://rewindex.com/company/plivo/incidents/cck0y2j89vvq.md) | none | 2018-12-17 11:24 UTC | 2018-12-17 11:24 UTC | 0 min | resolved |
| [Delivery delays on inbound SMS to T-Mobile from all US Shortcode numbers](https://rewindex.com/company/plivo/incidents/30j69qsb9mzq.md) | minor | 2018-12-17 19:06 UTC | 2018-12-17 19:29 UTC | 23 min | resolved |
| [Failures on inbound SMS & Voice towards Rochester, St. Cloud & Fargo numbers in US](https://rewindex.com/company/plivo/incidents/xy6jt8rtbsn4.md) | minor | 2018-12-18 20:23 UTC | 2018-12-19 06:32 UTC | 10 h | resolved |
| [Failures on inbound SMS & Voice towards Europe and South America phone numbers](https://rewindex.com/company/plivo/incidents/pq17mv1rdy1s.md) | minor | 2018-12-19 15:22 UTC | 2018-12-19 16:01 UTC | 39 min | resolved |
| [Delivery delays on inbound\\outbound SMS towards all US & Canada Tollfree numbers](https://rewindex.com/company/plivo/incidents/nj22kprxx2vt.md) | minor | 2018-12-20 18:21 UTC | 2018-12-20 20:30 UTC | 2.1 h | resolved |
| [Delivery delays on inbound\\outbound SMS towards all US & Canada Toll-Free numbers](https://rewindex.com/company/plivo/incidents/lxcdhdw3lrfm.md) | minor | 2018-12-23 16:51 UTC | 2018-12-23 20:46 UTC | 3.9 h | resolved |
| [Call failures on inbound voice towards California (Chico) & Texas (El Paso) phone numbers](https://rewindex.com/company/plivo/incidents/j2cvgtqgg0dl.md) | minor | 2018-12-27 09:46 UTC | 2018-12-29 13:57 UTC | 2 d | resolved |
| [Delivery delays on inbound\\outbound SMS towards all US & Canada Toll-Free numbers](https://rewindex.com/company/plivo/incidents/kx3yy124q6y7.md) | minor | 2018-12-27 17:12 UTC | 2018-12-27 19:03 UTC | 1.9 h | resolved |
| [Delivery delays on inbound SMS towards US & Canada numbers](https://rewindex.com/company/plivo/incidents/00qx1lnvn1d1.md) | minor | 2018-12-27 17:26 UTC | 2018-12-27 19:04 UTC | 1.6 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Inbound Voice in Mexico](https://rewindex.com/company/plivo/incidents/qgpccqz0lgmw.md) | maintenance | 2018-12-02 08:00 UTC | 2018-12-02 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on incoming calls in Chile](https://rewindex.com/company/plivo/incidents/prtvzs6g2vvb.md) | maintenance | 2018-12-03 04:00 UTC | 2018-12-03 07:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting inbound\\outbound SMS in Indonesia towards Telkomsel](https://rewindex.com/company/plivo/incidents/z7mz9d35kxq6.md) | maintenance | 2018-12-03 16:00 UTC | 2018-12-03 17:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Inbound SMS in Mexico](https://rewindex.com/company/plivo/incidents/p9xnqqswlphb.md) | maintenance | 2018-12-04 06:00 UTC | 2018-12-04 12:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound\\Outbound Shortcode SMS in US towards AT&T](https://rewindex.com/company/plivo/incidents/p69tsdx38q6z.md) | maintenance | 2018-12-05 03:00 UTC | 2018-12-05 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on incoming calls in Netherlands](https://rewindex.com/company/plivo/incidents/xvcjm1nh89s2.md) | maintenance | 2018-12-06 01:15 UTC | 2018-12-06 06:00 UTC | 4.8 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on inbound SMS affecting Asian and European countries.](https://rewindex.com/company/plivo/incidents/dktvvcxpcfxj.md) | maintenance | 2018-12-06 02:00 UTC | 2018-12-06 04:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Toll Free SMS in US & Canada](https://rewindex.com/company/plivo/incidents/pcgmrdwzq1rc.md) | maintenance | 2018-12-06 03:00 UTC | 2018-12-06 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound\\Outbound Shortcode SMS in US towards AT&T](https://rewindex.com/company/plivo/incidents/w5tm6sb2w0ql.md) | maintenance | 2018-12-06 03:00 UTC | 2018-12-06 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on two way shortcode SMS in the US : US Cellular](https://rewindex.com/company/plivo/incidents/3kfr0hz95py9.md) | maintenance | 2018-12-06 07:00 UTC | 2018-12-06 10:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Mexico](https://rewindex.com/company/plivo/incidents/qp5mn1p3pdv7.md) | maintenance | 2018-12-08 05:00 UTC | 2018-12-08 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on incoming calls in multiple cities of USA.](https://rewindex.com/company/plivo/incidents/ghsw77p57cyw.md) | maintenance | 2018-12-08 05:00 UTC | 2018-12-08 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service Degradation on inbound/outbound Toll-Free SMS to T-Mobile - US](https://rewindex.com/company/plivo/incidents/qgpsj187p0t3.md) | maintenance | 2018-12-10 07:00 UTC | 2018-12-10 11:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on two way SMS in the US : T Mobile](https://rewindex.com/company/plivo/incidents/59yxgw54vj2d.md) | maintenance | 2018-12-11 08:30 UTC | 2018-12-11 09:30 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Inbound Voice in Rochester, New York.](https://rewindex.com/company/plivo/incidents/vp3f7k65kkk6.md) | maintenance | 2018-12-14 08:00 UTC | 2018-12-14 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation on two way shortcode SMS in  US & Canada](https://rewindex.com/company/plivo/incidents/5qnyb3v967vs.md) | maintenance | 2018-12-18 07:00 UTC | 2018-12-18 11:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of two-way Shortcode SMS in US towards AT&T](https://rewindex.com/company/plivo/incidents/7rp4ctqjttpn.md) | maintenance | 2018-12-20 08:36 UTC | 2018-12-20 11:00 UTC | 2.4 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Inbound\\Outbound Toll-Free SMS in US & Canada](https://rewindex.com/company/plivo/incidents/9lhkd2j17s9s.md) | maintenance | 2018-12-23 05:00 UTC | 2018-12-23 09:00 UTC | 4.0 h | resolved |

## Cite this

Plivo posted 28 status incidents in December 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/plivo/2018/12
- Citation: Plivo, “Plivo in December 2018” (2018-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/plivo/2018/12 (CC BY 4.0).
- Markdown link: `[Plivo: Plivo in December 2018 (2018-12-01)](https://rewindex.com/company/plivo/2018/12)`


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Canonical: https://rewindex.com/company/plivo/2018/12 · Markdown: https://rewindex.com/company/plivo/2018/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:36:13.724Z