# Plivo in October 2018: incidents, uptime and changes

> Plivo in October 2018: 34 incidents on its status page (1 major or critical), 99.49% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Plivo’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/plivo/2018/10
Last updated: 2018-11-01T00:00:00Z

- Incidents posted: 34 (major/critical: 1) · Maintenance: 16
- By vendor impact label: critical 1, minor 24, none 9
- Uptime (vendor-reported): 99.49% free of major/critical incidents, 71.26% free of any incident; outage time 3 h 44 min, incident time 8.9 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2018](https://rewindex.com/company/plivo/2018/09.md) · Next: [November 2018](https://rewindex.com/company/plivo/2018/11.md) · [All months](https://rewindex.com/company/plivo/reports.md) · [Plivo](https://rewindex.com/company/plivo.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Service Disruption - Voice & SMS API Service](https://rewindex.com/company/plivo/incidents/7kb9w6kl85xz.md) | critical | 2018-10-15 23:37 UTC | 2018-10-16 03:21 UTC | 3.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Incident Report : Service degradation impacting Inbound Voice in Australia & New Zealand](https://rewindex.com/company/plivo/incidents/xr5ydm4x7r07.md) | none | 2018-10-02 03:10 UTC | 2018-10-02 03:10 UTC | 0 min | resolved |
| [Incident Report : Service degradation impacting Inbound Voice & SMS in Lake Charles, US](https://rewindex.com/company/plivo/incidents/5xqnt3qsgss6.md) | minor | 2018-10-02 05:55 UTC | 2018-10-02 16:29 UTC | 11 h | resolved |
| [Call Connection Delays on Inbound Voice towards South Korea Phone numbers.](https://rewindex.com/company/plivo/incidents/z0t39ws9drbs.md) | minor | 2018-10-02 12:48 UTC | 2018-10-02 19:21 UTC | 6.5 h | resolved |
| [Scheduled Maintenance : Delivery delays on outbound SMS to XL Axiata, Indonesia](https://rewindex.com/company/plivo/incidents/qzy2xw0n2xty.md) | minor | 2018-10-02 14:44 UTC | 2018-10-02 18:12 UTC | 3.5 h | resolved |
| [SMS service degradation impacting delivery receipts towards Indonesia](https://rewindex.com/company/plivo/incidents/69dpzh7m8m25.md) | minor | 2018-10-05 13:10 UTC | 2018-10-05 19:29 UTC | 6.3 h | resolved |
| [Incident Report : Service degradation impacting outbound SMS in Bangladesh towards Grameenphone](https://rewindex.com/company/plivo/incidents/5t3hdthxtnjs.md) | minor | 2018-10-09 06:17 UTC | 2018-10-09 12:57 UTC | 6.7 h | resolved |
| [Call Connection Delays on Inbound Voice towards Brazil Phone numbers.](https://rewindex.com/company/plivo/incidents/2gmpdvtfrc0h.md) | minor | 2018-10-09 15:37 UTC | 2018-10-09 17:59 UTC | 2.4 h | resolved |
| [Call Connection Delays on Inbound Voice towards France Phone numbers](https://rewindex.com/company/plivo/incidents/j6sgs3z93m8z.md) | none | 2018-10-10 11:38 UTC | 2018-10-11 11:49 UTC | 24 h | resolved |
| [Service degradation impacting inbound voice in US(Bloomington - IN, Shreveport - LA, Beaumont - TX)](https://rewindex.com/company/plivo/incidents/p1h870ththm9.md) | minor | 2018-10-12 19:57 UTC | 2018-10-14 04:39 UTC | 33 h | resolved |
| [Service Degradation - SMS API Service](https://rewindex.com/company/plivo/incidents/4rt8nhs4qxcl.md) | none | 2018-10-14 19:18 UTC | 2018-10-14 19:18 UTC | 0 min | resolved |
| [Service Degradation - Voice API Service towards Asia Region](https://rewindex.com/company/plivo/incidents/7gkqswd9w9w9.md) | none | 2018-10-15 17:16 UTC | 2018-10-15 17:16 UTC | 0 min | resolved |
| [Incident Report : Service degradation impacting inbound voice in Pleasantville, US](https://rewindex.com/company/plivo/incidents/2zwwgwrb7y8m.md) | minor | 2018-10-15 17:56 UTC | 2018-10-18 01:56 UTC | 2 d | resolved |
| [Service Disruption - Voice & SMS API Service](https://rewindex.com/company/plivo/incidents/7kb9w6kl85xz.md) | critical | 2018-10-15 23:37 UTC | 2018-10-16 03:21 UTC | 3.7 h | resolved |
| [Errors while accessing the management console](https://rewindex.com/company/plivo/incidents/zmp47l3nn5qn.md) | none | 2018-10-16 09:30 UTC | 2018-10-16 09:30 UTC | 0 min | resolved |
| [Incident report : Service impact for Inbound calls to Indonesia numbers with 62 prefix](https://rewindex.com/company/plivo/incidents/vll738g43m3m.md) | minor | 2018-10-16 20:32 UTC | 2018-10-16 21:47 UTC | 1.3 h | resolved |
| [Incident Report : Service degradation impacting SMS in US & Canada for a subset of numbers](https://rewindex.com/company/plivo/incidents/t8w3nrmcjtv9.md) | minor | 2018-10-16 22:33 UTC | 2018-10-16 23:02 UTC | 29 min | resolved |
| [Call Connection Delays on Inbound Voice towards Charleston, West Virginia Phone numbers.](https://rewindex.com/company/plivo/incidents/rxzl9yj28ckf.md) | minor | 2018-10-17 14:06 UTC | 2018-10-17 16:37 UTC | 2.5 h | resolved |
| [Call Connection Delays on Inbound Voice towards Canada (Montreal) Phone numbers](https://rewindex.com/company/plivo/incidents/wjqv9k64qb9n.md) | minor | 2018-10-17 15:36 UTC | 2018-10-17 16:08 UTC | 32 min | resolved |
| [Service degradation on outbound PSTN calls](https://rewindex.com/company/plivo/incidents/zh2zp1k1pz35.md) | minor | 2018-10-17 15:45 UTC | 2018-10-17 15:45 UTC | 0 min | resolved |
| [Call Connection Delays on Inbound Voice towards Peoria, Illinois Phone numbers.](https://rewindex.com/company/plivo/incidents/jd9hvw1nr1mj.md) | minor | 2018-10-18 16:18 UTC | 2018-10-21 04:43 UTC | 3 d | resolved |
| [Incident Report : Service degradation impacting MO\\MT SMS in Norway towards Telia Norway](https://rewindex.com/company/plivo/incidents/65cn2wjb21l2.md) | minor | 2018-10-19 17:51 UTC | 2018-10-19 19:06 UTC | 1.3 h | resolved |
| [Call Failures on inbound voice towards Indonesia \*6212 phone numbers](https://rewindex.com/company/plivo/incidents/q2fx74r3yk4s.md) | minor | 2018-10-21 07:40 UTC | 2018-10-21 09:04 UTC | 1.4 h | resolved |
| [Delay on Inbound SMS towards US & Canada on Short code numbers](https://rewindex.com/company/plivo/incidents/d0rf4kbxp8mf.md) | minor | 2018-10-22 00:28 UTC | 2018-10-22 01:35 UTC | 1.1 h | resolved |
| [Elevated API errors](https://rewindex.com/company/plivo/incidents/ytt548y8p84w.md) | minor | 2018-10-22 08:45 UTC | 2018-10-22 09:12 UTC | 27 min | resolved |
| [Delay on Outbound SMS towards US & Canada on Short code numbers](https://rewindex.com/company/plivo/incidents/q18d02ts1l4m.md) | minor | 2018-10-23 22:11 UTC | 2018-10-24 02:59 UTC | 4.8 h | resolved |
| [Incident Report : Service degradation impacting inbound voice & SMS in Colorado Springs, US](https://rewindex.com/company/plivo/incidents/53kyy7s2wrc7.md) | minor | 2018-10-24 09:58 UTC | 2018-10-24 17:06 UTC | 7.1 h | resolved |
| [Partial service degradation with debug logs on console](https://rewindex.com/company/plivo/incidents/kpc6jhyz5zgm.md) | none | 2018-10-25 11:36 UTC | 2018-10-25 11:36 UTC | 0 min | resolved |
| [Call Connection Delays on Inbound Voice towards Brazil (Goiânia, Brasilia and Campo Grande) Phone numbers.](https://rewindex.com/company/plivo/incidents/9kwrgrnn26hf.md) | minor | 2018-10-25 22:38 UTC | 2018-10-26 00:17 UTC | 1.6 h | resolved |
| [Delivery delays on Tollfree SMS  towards US & Canada  phone numbers](https://rewindex.com/company/plivo/incidents/5tlh82g09y82.md) | minor | 2018-10-25 23:47 UTC | 2018-10-26 00:46 UTC | 59 min | resolved |
| [Call Connection Delays on Inbound Voice towards Mansfield & Bellafontaine, Ohio Phone numbers.](https://rewindex.com/company/plivo/incidents/tmgf0qmf2g5t.md) | minor | 2018-10-28 14:50 UTC | 2018-10-29 08:17 UTC | 17 h | resolved |
| [Delivery delays on inbound SMS towards Australia, Austria, Czech Republic, Estonia, Germany, Switzerland, Hungary, Israel, Finland, Norway, Poland, Pakistan, Sweden, Hong Kong & Lithuania phone numbers](https://rewindex.com/company/plivo/incidents/z2d4h8vrv75j.md) | none | 2018-10-29 10:50 UTC | 2018-10-29 10:50 UTC | 0 min | resolved |
| [Incident Report : Service degradation impacting Incoming\\Outgoing SMS in Australia.](https://rewindex.com/company/plivo/incidents/25xslp94mvg8.md) | none | 2018-10-29 16:16 UTC | 2018-10-29 16:16 UTC | 0 min | resolved |
| [Partial failures on endpoint calls and registration towards EU region](https://rewindex.com/company/plivo/incidents/q37jmss7w69m.md) | none | 2018-10-30 12:02 UTC | 2018-10-30 12:02 UTC | 0 min | resolved |
| [Call failures on inbound voice towards Brazil(Goiania and Campo Grande) phone numbers](https://rewindex.com/company/plivo/incidents/32n1p7gty36p.md) | minor | 2018-10-31 16:30 UTC | 2018-10-31 17:56 UTC | 1.4 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance affecting SMPP Binds and Inbound and Outbound SMS in US & Canada](https://rewindex.com/company/plivo/incidents/bz6qt4qxpp8g.md) | maintenance | 2018-10-05 05:00 UTC | 2018-10-05 07:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound SMS in US & Canada](https://rewindex.com/company/plivo/incidents/1y2md5npn86m.md) | maintenance | 2018-10-09 04:01 UTC | 2018-10-09 05:31 UTC | 1.5 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Poughkeepsie, US](https://rewindex.com/company/plivo/incidents/3wwqgn1lqjn8.md) | maintenance | 2018-10-10 10:45 UTC | 2018-10-10 12:00 UTC | 1.3 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Poughkeepsie, US](https://rewindex.com/company/plivo/incidents/ltf5r7q3c0kg.md) | maintenance | 2018-10-11 02:00 UTC | 2018-10-11 05:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Carrier partner scheduled maintenance, Poughkeepsie, US](https://rewindex.com/company/plivo/incidents/lp38w15kzt1d.md) | maintenance | 2018-10-11 09:00 UTC | 2018-10-11 12:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting outbound SMS in Indonesia](https://rewindex.com/company/plivo/incidents/xrdjchmsgn41.md) | maintenance | 2018-10-11 18:00 UTC | 2018-10-11 20:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Japan](https://rewindex.com/company/plivo/incidents/n1mkw6dl2kk3.md) | maintenance | 2018-10-12 18:08 UTC | 2018-10-12 20:00 UTC | 1.9 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Charleston, West Virginia](https://rewindex.com/company/plivo/incidents/8z44g8pw6kt5.md) | maintenance | 2018-10-17 09:00 UTC | 2018-10-17 12:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting delay of Inbound & Outbound SMS in US & Canada](https://rewindex.com/company/plivo/incidents/w6vy1tk119jl.md) | maintenance | 2018-10-18 05:01 UTC | 2018-10-18 09:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Bahrain](https://rewindex.com/company/plivo/incidents/63nsy45rhb2l.md) | maintenance | 2018-10-18 22:30 UTC | 2018-10-18 23:30 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Toll-Free SMS in US & Canada towards AT&T](https://rewindex.com/company/plivo/incidents/5y4lgyw72m7p.md) | maintenance | 2018-10-22 20:01 UTC | 2018-10-22 22:30 UTC | 2.5 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Toll-Free SMS in US & Canada towards AT&T](https://rewindex.com/company/plivo/incidents/nc5ydb0j1ddk.md) | maintenance | 2018-10-23 09:24 UTC | 2018-10-23 10:00 UTC | 36 min | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Toll Free SMS in US & Canada to AT&T destination numbers](https://rewindex.com/company/plivo/incidents/160j0s94s7s9.md) | maintenance | 2018-10-24 07:00 UTC | 2018-10-24 15:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Toll-Free SMS in US & Canada](https://rewindex.com/company/plivo/incidents/n7jdcttfktb3.md) | maintenance | 2018-10-25 05:00 UTC | 2018-10-25 09:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation of Inbound Voice in Switzerland.](https://rewindex.com/company/plivo/incidents/c4hvrf7jydvx.md) | maintenance | 2018-10-29 02:21 UTC | 2018-10-29 05:00 UTC | 2.6 h | resolved |
| [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Inbound\\outbound SMS towards 3UK numbers in Australia, Austria, Sweden & Hong Kong](https://rewindex.com/company/plivo/incidents/p2tmt45682z5.md) | maintenance | 2018-10-31 00:00 UTC | 2018-10-31 02:00 UTC | 2.0 h | resolved |

## Cite this

Plivo posted 34 status incidents in October 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/plivo/2018/10
- Citation: Plivo, “Plivo in October 2018” (2018-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/plivo/2018/10 (CC BY 4.0).
- Markdown link: `[Plivo: Plivo in October 2018 (2018-10-01)](https://rewindex.com/company/plivo/2018/10)`


---
Canonical: https://rewindex.com/company/plivo/2018/10 · Markdown: https://rewindex.com/company/plivo/2018/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:16:06.661Z