# Plaid: Service Disruption Impacting Chase connections

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-21 03:18 UTC · Resolved: 2026-10-21 04:37 UTC · Duration: 1.3 h
- Updates: 2 · Affected components: Dashboard, API - Production
- [Vendor status page: https://status.plaid.com/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ](https://status.plaid.com/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ)
- [Company: Plaid](https://rewindex.com/company/plaid.md)

## Timeline of updates

- **investigating** 2026-10-21 03:18 UTC: Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.
- **resolved** 2026-10-21 04:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-21 03:18 UTC: [Major incident: Service Disruption Impacting Chase connections](https://rewindex.com/change/i4182fcd813a3fe.md)
- 2026-10-21 04:43 UTC: [Incident updated: Service Disruption Impacting Chase connections](https://rewindex.com/change/ra4e56301b6d04e.md)


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Canonical: https://rewindex.com/company/plaid/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ · Markdown: https://rewindex.com/company/plaid/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ.md · JSON: https://rewindex.com/api/v1/companies/plaid/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ · Generated 2026-10-22T00:34:10.846Z