# Plaid: Elevated Item add errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-15 16:31 UTC · Resolved: 2026-09-15 18:45 UTC · Duration: 2.2 h
- Updates: 4 · Affected components: API - Production
- [Vendor status page: https://status.plaid.com/incidents/01M2JYHYKJAZV3FCRSJ11TJNRX](https://status.plaid.com/incidents/01M2JYHYKJAZV3FCRSJ11TJNRX)
- [Company: Plaid](https://rewindex.com/company/plaid.md)

## Timeline of updates

- **investigating** 2026-09-15 16:31 UTC: We are currently experiencing elevated error rates for Item adds. We are actively investigating and working to mitigate this issue.
- **identified** 2026-09-15 18:26 UTC: We have identified the root cause of the issue and are actively working to mitigate the impact.
- **monitoring** 2026-09-15 18:36 UTC: This issue has been mitigated. We are closely monitoring our systems as we recover.
- **resolved** 2026-09-15 18:45 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plaid/incidents/01M2JYHYKJAZV3FCRSJ11TJNRX · Markdown: https://rewindex.com/company/plaid/incidents/01M2JYHYKJAZV3FCRSJ11TJNRX.md · JSON: https://rewindex.com/api/v1/companies/plaid/incidents/01M2JYHYKJAZV3FCRSJ11TJNRX · Generated 2026-10-18T10:43:34.809Z