# Pinecone: Console stuck loading after login for some users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-29 20:28 UTC · Resolved: 2025-08-29 22:42 UTC · Duration: 2.2 h
- Updates: 3 · Affected components: Console
- [Vendor status page: https://stspg.io/xmt47949ynh4](https://stspg.io/xmt47949ynh4)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Timeline of updates

- **investigating** 2025-08-29 20:28 UTC: We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.
- **monitoring** 2025-08-29 21:13 UTC: The loading issue has recovered, and we are continuing to monitor.
- **resolved** 2025-08-29 22:42 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pinecone/incidents/yyshd7cyrqr7 · Markdown: https://rewindex.com/company/pinecone/incidents/yyshd7cyrqr7.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/yyshd7cyrqr7 · Generated 2026-10-18T12:35:28.948Z