# Pinecone: [Serverless][AWS][us-east-1] 5xx errors on some read path operations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-24 17:28 UTC · Resolved: 2025-11-24 18:30 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: AWS us-east-1, Serverless Indexes - AWS us-east-1
- [Vendor status page: https://stspg.io/7ds9jx0smw6n](https://stspg.io/7ds9jx0smw6n)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major incident causing 5xx errors on some read path operations for Serverless Indexes in AWS us-east-1. It started at 2025-11-24 17:28 UTC and was resolved at 2025-11-24 18:30 UTC, lasting 1 h 1 min. Pinecone reported implementing a fix and monitoring the results before resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-24 17:28 UTC: We are currently investigating this issue.
- **identified** 2025-11-24 17:30 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-11-24 17:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-24 18:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-24 17:28 UTC: [Major incident: \[Serverless\]\[AWS\]\[us-east-1\] 5xx errors on some read path operations](https://rewindex.com/change/i957c87e1af1315.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/vdj538sc6th8 · Markdown: https://rewindex.com/company/pinecone/incidents/vdj538sc6th8.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/vdj538sc6th8 · Generated 2026-10-18T09:37:23.115Z