# Pinecone: [Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-25 13:41 UTC · Resolved: 2026-05-25 15:00 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: AWS us-west-2, Serverless Indexes - AWS us-west-2
- [Vendor status page: https://stspg.io/z4t7c1tq3w40](https://stspg.io/z4t7c1tq3w40)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major incident causing 5xx errors and longer response times for upsert requests on some Serverless indexes in AWS us-west-2. It started at 2026-05-25 13:41 UTC and was resolved at 2026-05-25 15:00 UTC, lasting 1 h 18 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-25 13:41 UTC: We are currently investigating this issue.
- **identified** 2026-05-25 14:06 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-05-25 14:32 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-25 15:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-25 13:41 UTC: [Major incident: \[Serverless\]\[AWS\]\[us-west-2\] 5xx errors and longer response times on upsert requests for some indexes.](https://rewindex.com/change/i4c427bef4e504b.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/qp4pwc0bxf2x · Markdown: https://rewindex.com/company/pinecone/incidents/qp4pwc0bxf2x.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/qp4pwc0bxf2x · Generated 2026-10-18T11:28:58.066Z