# Pinecone: [Serverless][Azure][eastus2] 5xx errors on some requests for some indexes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-09 09:50 UTC · Resolved: 2026-07-09 14:37 UTC · Duration: 4.8 h
- Updates: 3 · Affected components: Azure eastus2, Serverless Indexes - Azure eastus2
- [Vendor status page: https://stspg.io/5yn0r7x4nj4j](https://stspg.io/5yn0r7x4nj4j)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major outage causing 5xx errors on some requests for some Serverless indexes in Azure eastus2. It started at 2026-07-09 09:50 UTC and was resolved at 2026-07-09 14:37 UTC, lasting 4 h 47 min; Pinecone reported implementing a fix and monitoring the results. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-09 09:50 UTC: We are currently investigating this issue.
- **monitoring** 2026-07-09 14:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-09 14:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-09 09:50 UTC: [Major incident: \[Serverless\]\[Azure\]\[eastus2\] 5xx errors on some requests for some indexes](https://rewindex.com/change/i62be6e991c0d9e.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/m3wrr6csl9jm · Markdown: https://rewindex.com/company/pinecone/incidents/m3wrr6csl9jm.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/m3wrr6csl9jm · Generated 2026-10-18T10:38:01.903Z