# Pinecone: [Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-28 18:30 UTC · Resolved: 2025-08-28 20:25 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: AWS us-west-2, Serverless Indexes - AWS us-west-2
- [Vendor status page: https://stspg.io/1m194nhktcyp](https://stspg.io/1m194nhktcyp)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major outage affecting some read-path operations for some Serverless indexes in AWS us-west-2, starting 2025-08-28 18:30 UTC and lasting 1 h 54 min. A fix was implemented by 2025-08-28 20:18 UTC, and the incident was resolved at 2025-08-28 20:25 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-28 18:30 UTC: We are currently investigating this issue.
- **monitoring** 2025-08-28 20:18 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-28 20:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-28 18:30 UTC: [Major incident: \[Serverless\]\[AWS\]\[us-west-2\] Unavailability for some read path operations for some indexes](https://rewindex.com/change/i19b774797399a6.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/hzny3nc5n9ms · Markdown: https://rewindex.com/company/pinecone/incidents/hzny3nc5n9ms.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/hzny3nc5n9ms · Generated 2026-10-18T09:38:32.222Z