# Pinecone in May 2025: incidents, uptime and changes

> Pinecone in May 2025: 14 incidents on its status page (6 major or critical), 99.23% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Pinecone’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/pinecone/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 14 (major/critical: 6) · Maintenance: 0
- By vendor impact label: critical 1, major 5, minor 7, none 1
- Uptime (vendor-reported): 99.23% free of major/critical incidents, 93.74% free of any incident; outage time 5 h 41 min, incident time 46 h 34 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/pinecone/2025/04.md) · Next: [June 2025](https://rewindex.com/company/pinecone/2025/06.md) · [All months](https://rewindex.com/company/pinecone/reports.md) · [Pinecone](https://rewindex.com/company/pinecone.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Inference\] Downtime on llama-embed & multilingual-e5-large models](https://rewindex.com/company/pinecone/incidents/h5knxb4ty06l.md) | critical | 2025-05-14 03:15 UTC | 2025-05-14 03:15 UTC | 0 min | resolved |
| [\[Serverless\]\[AWS\]\[us-east-1\] Errors on queries for some indexes](https://rewindex.com/company/pinecone/incidents/5d98bx6gpfcq.md) | major | 2025-05-05 11:16 UTC | 2025-05-05 13:21 UTC | 2.1 h | resolved |
| [\[Serverless\]\[Azure\]\[eastus2\] 5xx errors on read requests to some indexes](https://rewindex.com/company/pinecone/incidents/yvpd814jtbns.md) | major | 2025-05-05 15:48 UTC | 2025-05-05 16:24 UTC | 36 min | resolved |
| [\[Serverless\]\[AWS\]\[us-east-1\] 5xx errors and increased latency for some read operations on some indexes](https://rewindex.com/company/pinecone/incidents/bdhczmh8vt6c.md) | major | 2025-05-07 17:20 UTC | 2025-05-07 17:55 UTC | 35 min | resolved |
| [Partial Control Plane Outage](https://rewindex.com/company/pinecone/incidents/kp2yjg2f0jg6.md) | major | 2025-05-16 09:05 UTC | 2025-05-16 11:30 UTC | 2.4 h | resolved |
| [Availability issues with rerank endpoint](https://rewindex.com/company/pinecone/incidents/m08v7wyw2bx1.md) | major | 2025-05-23 04:00 UTC | 2025-05-23 04:00 UTC | 0 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated P90 latencies in file upload and search](https://rewindex.com/company/pinecone/incidents/lszlmnxzpt31.md) | none | 2025-05-02 23:45 UTC | 2025-05-03 00:27 UTC | 42 min | resolved |
| [\[Serverless\]\[AWS\]\[us-east-1\] Errors on queries for some indexes](https://rewindex.com/company/pinecone/incidents/5d98bx6gpfcq.md) | major | 2025-05-05 11:16 UTC | 2025-05-05 13:21 UTC | 2.1 h | resolved |
| [\[Serverless\]\[Azure\]\[eastus2\] 5xx errors on read requests to some indexes](https://rewindex.com/company/pinecone/incidents/yvpd814jtbns.md) | major | 2025-05-05 15:48 UTC | 2025-05-05 16:24 UTC | 36 min | resolved |
| [\[Serverless\]\[GCP\]\[us-central1\] Increased latency for upsert and fetch operations on some indexes](https://rewindex.com/company/pinecone/incidents/4fzzbsc0rbhq.md) | minor | 2025-05-06 11:04 UTC | 2025-05-06 16:42 UTC | 5.6 h | resolved |
| [\[Serverless\]\[AWS\]\[us-east-1\] 5xx errors and increased latency for some read operations on some indexes](https://rewindex.com/company/pinecone/incidents/bdhczmh8vt6c.md) | major | 2025-05-07 17:20 UTC | 2025-05-07 17:55 UTC | 35 min | resolved |
| [\[Inference\] Downtime on llama-embed & multilingual-e5-large models](https://rewindex.com/company/pinecone/incidents/h5knxb4ty06l.md) | critical | 2025-05-14 03:15 UTC | 2025-05-14 03:15 UTC | 0 min | resolved |
| [\[Serverless\]\[AWS\]\[us-east-1\] Increased latency on read path requests for some indexes](https://rewindex.com/company/pinecone/incidents/5lkq5ll9h1x4.md) | minor | 2025-05-15 08:22 UTC | 2025-05-15 22:26 UTC | 14 h | resolved |
| [\[Serverless\]\[Azure\]\[eastus2\] High indexing lag on some indexes](https://rewindex.com/company/pinecone/incidents/w676ngwc8858.md) | minor | 2025-05-15 13:30 UTC | 2025-05-15 16:41 UTC | 3.2 h | resolved |
| [Partial Control Plane Outage](https://rewindex.com/company/pinecone/incidents/kp2yjg2f0jg6.md) | major | 2025-05-16 09:05 UTC | 2025-05-16 11:30 UTC | 2.4 h | resolved |
| [Availability issues with rerank endpoint](https://rewindex.com/company/pinecone/incidents/m08v7wyw2bx1.md) | major | 2025-05-23 04:00 UTC | 2025-05-23 04:00 UTC | 0 min | resolved |
| [\[Serverless\]\[GCP\]\[us-central1\] Sporadic errors for fetch and query operations on some indexes](https://rewindex.com/company/pinecone/incidents/69g0s2wf96rv.md) | minor | 2025-05-23 19:06 UTC | 2025-05-24 06:09 UTC | 11 h | resolved |
| [\[Serverless\]\[AWS\]\[us-east-1\] Indexing lag on some indexes; recent writes may not appear in reads](https://rewindex.com/company/pinecone/incidents/8fvwhts63jfp.md) | minor | 2025-05-28 02:25 UTC | 2025-05-28 02:50 UTC | 25 min | resolved |
| [\[Serverless\]\[GCP\]\[europe-west4\] Increased latency and timeouts on some indexes, read operations impacted](https://rewindex.com/company/pinecone/incidents/s3gfz465cpfy.md) | minor | 2025-05-28 17:25 UTC | 2025-05-29 01:06 UTC | 7.7 h | resolved |
| [\[Serverless\]\[AWS eu-west-1\]\[GCP europe-west4\] Internal server errors for read path operations on some indexes](https://rewindex.com/company/pinecone/incidents/8dcm1frjnpdq.md) | minor | 2025-05-30 22:47 UTC | 2025-05-31 00:49 UTC | 2.0 h | resolved |

## Cite this

Pinecone posted 14 status incidents in May 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/pinecone/2025/05
- Citation: Pinecone, “Pinecone in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/pinecone/2025/05 (CC BY 4.0).
- Markdown link: `[Pinecone: Pinecone in May 2025 (2025-05-01)](https://rewindex.com/company/pinecone/2025/05)`


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Canonical: https://rewindex.com/company/pinecone/2025/05 · Markdown: https://rewindex.com/company/pinecone/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:04:04.164Z