# Perplexity: Investigating API issue

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-13 00:45 UTC · Resolved: 2026-08-13 01:49 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://status.perplexity.com/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2](https://status.perplexity.com/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2)
- [Company: Perplexity](https://rewindex.com/company/perplexity.md)

## Summary

Perplexity reported a critical API issue starting at 2026-08-13 00:45 UTC, resolved at 2026-08-13 01:49 UTC after 1 h 4 min. The vendor identified a problematic deploy and rolled back the service; the incident affected API service, but specific customer-facing symptoms were not stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-13 00:45 UTC: We are currently investigating this incident.
- **monitoring** 2026-08-13 01:43 UTC: We identified the problematic deploy and rolled back the service.
- **resolved** 2026-08-13 01:49 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-13 00:45 UTC: [Critical incident: Investigating API issue](https://rewindex.com/change/i9308ddf27a9941.md)


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Canonical: https://rewindex.com/company/perplexity/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2 · Markdown: https://rewindex.com/company/perplexity/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2.md · JSON: https://rewindex.com/api/v1/companies/perplexity/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2 · Generated 2026-10-18T09:58:55.192Z