# Pendo: Agent Analytics Data Processing Delay – EU Region Only

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-28 21:34 UTC · Resolved: 2026-05-29 00:16 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: EU environment (app.eu.pendo.io) - Other, Other
- [Vendor status page: https://stspg.io/jldf456x94pd](https://stspg.io/jldf456x94pd)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-05-28 21:34 UTC: We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
- **monitoring** 2026-05-28 22:21 UTC: We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
- **resolved** 2026-05-29 00:16 UTC: This issue is now formally resolved.


---
Canonical: https://rewindex.com/company/pendo/incidents/mpb60p5l5r56 · Markdown: https://rewindex.com/company/pendo/incidents/mpb60p5l5r56.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/mpb60p5l5r56 · Generated 2026-10-18T10:33:43.820Z