# Pendo: Guide Latency Issues: CNAME Customers Only

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-05 14:55 UTC · Resolved: 2023-10-05 20:27 UTC · Duration: 5.5 h
- Updates: 4 · Affected components: Guide Deliverability, Guides - Guide Deliverability, Guides - Guide Targeting, Guide Targeting
- [Vendor status page: https://stspg.io/tmlwgk13rr31](https://stspg.io/tmlwgk13rr31)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2023-10-05 14:55 UTC: We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.
- **investigating** 2023-10-05 15:01 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-10-05 17:41 UTC: Issue has been identified and monitoring the situation.
- **resolved** 2023-10-05 20:27 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pendo/incidents/j57y7fcrj4jh · Markdown: https://rewindex.com/company/pendo/incidents/j57y7fcrj4jh.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/j57y7fcrj4jh · Generated 2026-10-18T09:46:32.698Z