# Pendo: Guide Targeting and Eligibility Impacted for US1/EU Customers

> Pendo status incident “Guide Targeting and Eligibility Impacted for US1/EU Customers” on 2023-07-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/hzq3pyylcbww
Last updated: 2023-07-19T20:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-07-19 20:00 UTC · Resolved: 2023-07-19 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.pendo.io/incidents/hzq3pyylcbww](https://status.pendo.io/incidents/hzq3pyylcbww)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **resolved** 2023-07-19 20:00 UTC: Between 4:00 and 6:00 PM U.S. Eastern Time, guide targeting and eligibility was degraded for both US-1 and EU customers. End users may have seen guides multiple times, or did not see guides that they normally should have seen. This issue was fully resolved by 6:10 PM U.S. Eastern Time. Analytics should not be impacted.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Pendo, started 2023-07-19 20:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/pendo/incidents/hzq3pyylcbww
- Citation: Pendo, “Guide Targeting and Eligibility Impacted for US1/EU Customers” (2023-07-19 20:00 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/hzq3pyylcbww (CC BY 4.0).
- Markdown link: `[Pendo: Guide Targeting and Eligibility Impacted for US1/EU Customers (2023-07-19)](https://rewindex.com/company/pendo/incidents/hzq3pyylcbww)`


---
Canonical: https://rewindex.com/company/pendo/incidents/hzq3pyylcbww · Markdown: https://rewindex.com/company/pendo/incidents/hzq3pyylcbww.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/hzq3pyylcbww · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:17:11.444Z