# Pendo: Pendo Chatbot not operational in the Resource Center

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-14 14:11 UTC · Resolved: 2025-05-14 17:21 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: Other
- [Vendor status page: https://stspg.io/qx301stdcsjx](https://stspg.io/qx301stdcsjx)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-14 14:11 UTC: On Tuesday May 13, around 6pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. As of 8:45am ET, Pendo reinstated our Support ticket form within the Resource Center. We are working with our vendor to fix this issue as soon as possible. If you are attempting to open a support ticket, you can do so through the Resource Center or through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf\_11000346850203=knowledgebaseHelpArticle
- **monitoring** 2025-05-14 15:06 UTC: The issue has been identified and a fix has been implemented and our bot is fully operational. We will continue to monitor the issue with our vendor to ensure full functionality.
- **resolved** 2025-05-14 17:21 UTC: This incident has been fully resolved.

## Rewindex changes for this incident

- 2025-05-14 14:11 UTC: [Major incident: Pendo Chatbot not operational in the Resource Center](https://rewindex.com/change/ie901e018ccf9b1.md)


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Canonical: https://rewindex.com/company/pendo/incidents/497zh4wmmty9 · Markdown: https://rewindex.com/company/pendo/incidents/497zh4wmmty9.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/497zh4wmmty9 · Generated 2026-10-18T09:46:25.512Z