# Pendo: Degradation of Account and Visitor Reports

> Pendo status incident “Degradation of Account and Visitor Reports” on 2026-11-04: impact critical (vendor’s label), 1.2 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/3bv52h9g13x2
Last updated: 2026-11-04T16:03:48Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-11-04 14:50 UTC · Resolved: 2026-11-04 16:02 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: AU environment - app.au.pendo.io, EU environment - app.eu.pendo.io, JPN environment - app.jpn.pendo.io,  - Pendo UI, US1 environment - us1.app.pendo.io, US environment - app.pendo.io
- [Vendor status page: https://status.pendo.io/incidents/3bv52h9g13x2](https://status.pendo.io/incidents/3bv52h9g13x2)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-11-04 14:50 UTC: We are investigating a disruption affecting Account and Visitor reports. Customers may experience reports that fail to load, and the Events table on the Account and Visitor Overview pages may also be affected. Our team is actively investigating to determine the scope and cause. We will provide an update as more information becomes available.
- **monitoring** 2026-11-04 15:00 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-04 16:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-04 14:50 UTC: [Critical incident: Degradation of Account and Visitor Reports](https://rewindex.com/change/i5a38e42becbf8f.md)
- 2026-11-04 15:03 UTC: [Incident updated: Degradation of Account and Visitor Reports](https://rewindex.com/change/r4dcb999ff69742.md)
- 2026-11-04 16:03 UTC: [Incident updated: Degradation of Account and Visitor Reports](https://rewindex.com/change/r681aa179a0ab1e.md)

## Cite this

Status incident (vendor impact label: critical) posted by Pendo, started 2026-11-04 14:50 UTC, resolved after 1.2 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/pendo/incidents/3bv52h9g13x2
- Citation: Pendo, “Degradation of Account and Visitor Reports” (2026-11-04 14:50 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/3bv52h9g13x2 (CC BY 4.0).
- Markdown link: `[Pendo: Degradation of Account and Visitor Reports (2026-11-04)](https://rewindex.com/company/pendo/incidents/3bv52h9g13x2)`


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Canonical: https://rewindex.com/company/pendo/incidents/3bv52h9g13x2 · Markdown: https://rewindex.com/company/pendo/incidents/3bv52h9g13x2.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/3bv52h9g13x2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:50:06.397Z