# PandaDoc: Documents cannot be opened/downloaded. Site can not be reached

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-08-31 17:19 UTC · Resolved: 2021-08-31 23:08 UTC · Duration: 5.8 h
- Updates: 1
- [Vendor status page: https://status.pandadoc.com/incidents/twycvr5nlwq9](https://status.pandadoc.com/incidents/twycvr5nlwq9)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **resolved** 2021-08-31 23:08 UTC: We have confirmed that the application is operational and accessible from multiple locations. AWS still has their incident open but we believe they fixed the root cause. We are going to close the incident for now but our team will be on the look out and will jump in if needed. We sincerely apologize for the inconvenience and problems it may have caused. It was the worst possible timing for our customers. We’ll send a detailed update after postmortem.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/pandadoc/incidents/twycvr5nlwq9 · Markdown: https://rewindex.com/company/pandadoc/incidents/twycvr5nlwq9.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/twycvr5nlwq9 · Generated 2026-10-18T12:43:28.899Z