# PandaDoc: Issues with PandaDoc document creation, completion and download

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-03-20 17:15 UTC · Resolved: 2023-03-20 18:20 UTC · Duration: 1.1 h
- Updates: 6 · Affected components: Uploading and downloading documents, Uploading documents, Application, Web application
- [Vendor status page: https://stspg.io/mg5rn04lklnc](https://stspg.io/mg5rn04lklnc)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major outage affecting document creation, completion and download from 2023-03-20 17:15 UTC to 2023-03-20 18:20 UTC, lasting 1 h 4 min. PandaDoc said these functions were restored at 17:52 UTC and monitored performance before marking the incident resolved; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-03-20 17:15 UTC: We are actively investigating issues with PandaDoc document creation, completion, and download. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2023-03-20 17:16 UTC: We are continuing to investigate this issue.
- **investigating** 2023-03-20 17:33 UTC: Our dev is actively working on resolving the issue. We do really apologize for the inconvenience caused and we appreciate your patience while we get this resolved.
- **identified** 2023-03-20 17:37 UTC: We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **monitoring** 2023-03-20 17:52 UTC: We have resolved the issue and PandaDoc users should now be able to download, create, and complete documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2023-03-20 18:20 UTC: We're all set! If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-03-20 17:15 UTC: [Major incident: Issues with PandaDoc document creation, completion and download](https://rewindex.com/change/i237d404844183a.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/s4c6xdqv5dsf · Markdown: https://rewindex.com/company/pandadoc/incidents/s4c6xdqv5dsf.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/s4c6xdqv5dsf · Generated 2026-10-18T10:41:16.934Z