# PandaDoc: Some customers may experience Public API request failures or be unable to send documents through the platform

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-15 15:54 UTC · Resolved: 2026-07-15 17:05 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: API, US & Global - API, Sending documents, US & Global - Sending documents
- [Vendor status page: https://stspg.io/0hns25zc4ybf](https://stspg.io/0hns25zc4ybf)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-15 15:54 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **identified** 2026-07-15 16:12 UTC: We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally. We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.
- **monitoring** 2026-07-15 16:22 UTC: The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally. Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.
- **resolved** 2026-07-15 17:05 UTC: All set. The issue has been fully resolved.  Documents created during the incident window have also been unblocked and are now available for sending.

## Rewindex changes for this incident

- 2026-07-15 15:54 UTC: [Major incident: Some customers may experience Public API request failures or be unable to send documents through the platform](https://rewindex.com/change/ie69945287de0b6.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/n0hcnh7rmg9q · Markdown: https://rewindex.com/company/pandadoc/incidents/n0hcnh7rmg9q.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/n0hcnh7rmg9q · Generated 2026-10-18T12:43:32.048Z