# PandaDoc: We currently have a problem with PDF processing (uploading and downloading)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-26 00:01 UTC · Resolved: 2024-07-26 01:19 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Uploading documents, US & Global - Uploading and downloading documents
- [Vendor status page: https://stspg.io/jmjn8fqd66xv](https://stspg.io/jmjn8fqd66xv)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **investigating** 2024-07-26 00:01 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2024-07-26 00:02 UTC: We are continuing to investigate this issue.
- **resolved** 2024-07-26 01:19 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.


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Canonical: https://rewindex.com/company/pandadoc/incidents/mjxqllgfn0r9 · Markdown: https://rewindex.com/company/pandadoc/incidents/mjxqllgfn0r9.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/mjxqllgfn0r9 · Generated 2026-10-18T09:55:41.873Z