# PandaDoc: PandaDoc performance: catalog CSV import

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-04-27 16:04 UTC · Resolved: 2023-04-27 16:39 UTC · Duration: 34 min
- Updates: 3 · Affected components: Sending and opening documents, Sending documents, Web application, Creating and editing documents
- [Vendor status page: https://stspg.io/2f5h2vvbsxvh](https://stspg.io/2f5h2vvbsxvh)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major degradation affecting catalog CSV import and application performance, including smart content and email delivery. It started at 2023-04-27 16:04 UTC and was resolved at 2023-04-27 16:39 UTC; the recorded duration was 34 min. Performance was stabilized by 16:19 UTC, with no cause stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-04-27 16:04 UTC: We are actively investigating the issues with catalog CSV import and slow PandaDoc performance (smart content and email delivery included).  Please check back here for updates, and we appreciate your patience while we get this resolved.
- **monitoring** 2023-04-27 16:19 UTC: PandaDoc performance has been stabilized. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2023-04-27 16:39 UTC: We're all set! If you continue to experience any issues with the application, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-04-27 16:04 UTC: [Major incident: PandaDoc performance: catalog CSV import](https://rewindex.com/change/i6d0e87ce18856d.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/l7yx2yl8ln2b · Markdown: https://rewindex.com/company/pandadoc/incidents/l7yx2yl8ln2b.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/l7yx2yl8ln2b · Generated 2026-10-18T10:40:04.585Z