# PandaDoc: Documents won't load in the new interface

> PandaDoc status incident “Documents won't load in the new interface” on 2026-05-19: impact minor (vendor’s label), 40 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pandadoc/incidents/h3ttpmppcnzn
Last updated: 2026-05-19T15:09:42Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-19 14:30 UTC · Resolved: 2026-05-19 15:09 UTC · Duration: 40 min
- Updates: 3 · Affected components: Sending documents, US & Global - Sending and opening documents, Creating and editing documents, US & Global - Creating and editing documents
- [Vendor status page: https://stspg.io/42hkzt5zfp8h](https://stspg.io/42hkzt5zfp8h)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **investigating** 2026-05-19 14:30 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **monitoring** 2026-05-19 14:58 UTC: We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2026-05-19 15:09 UTC: We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

## Cite this

Status incident (vendor impact label: minor) posted by PandaDoc, started 2026-05-19 14:30 UTC, resolved after 40 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/pandadoc/incidents/h3ttpmppcnzn
- Citation: PandaDoc, “Documents won't load in the new interface” (2026-05-19 14:30 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/incidents/h3ttpmppcnzn (CC BY 4.0).
- Markdown link: `[PandaDoc: Documents won't load in the new interface (2026-05-19)](https://rewindex.com/company/pandadoc/incidents/h3ttpmppcnzn)`


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Canonical: https://rewindex.com/company/pandadoc/incidents/h3ttpmppcnzn · Markdown: https://rewindex.com/company/pandadoc/incidents/h3ttpmppcnzn.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/h3ttpmppcnzn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:47:00.853Z