# PandaDoc: Global application issues: document access, sending, upload and download

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-06 19:27 UTC · Resolved: 2026-05-06 20:03 UTC · Duration: 36 min
- Updates: 3 · Affected components: Public (recipient) view, US & Global - Public (recipient) view, CRMs & Integrations, US & Global - CRMs & Integrations, Mobile application, US & Global - Mobile application, API, US & Global - API, Uploading documents, US & Global - Uploading and downloading documents, Sending documents, US & Global - Sending and opening documents, US & Global - Webhooks, Webhooks, US & Global - Website, Website, US & Global - Web application, Web application, Creating and editing documents, US & Global - Creating and editing documents, Signup, US & Global - Signup
- [Vendor status page: https://stspg.io/0xzxbhpwds9f](https://stspg.io/0xzxbhpwds9f)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-06 19:27 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2026-05-06 19:28 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **resolved** 2026-05-06 20:03 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

## Rewindex changes for this incident

- 2026-05-06 19:27 UTC: [Major incident: Global application issues: document access, sending, upload and download](https://rewindex.com/change/ia7d68a3ebb0ae5.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/gpq450zk3z12 · Markdown: https://rewindex.com/company/pandadoc/incidents/gpq450zk3z12.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/gpq450zk3z12 · Generated 2026-10-18T09:56:29.681Z