# PandaDoc: Issue with document creation using Public API

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-25 17:06 UTC · Resolved: 2020-11-25 17:15 UTC · Duration: 9 min
- Updates: 1
- [Vendor status page: https://status.pandadoc.com/incidents/97grj0kgr7bt](https://status.pandadoc.com/incidents/97grj0kgr7bt)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Part of an outage event

- [AWS outage, Nov 25, 2020: 28 vendors, 29 incidents](https://rewindex.com/events/2020-11-25-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 50 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>1 vendor, 1 blamed AWS<br/>Pipedream"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed AWS<br/>HubSpot, Xero, Lattice, Heap"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Confluent, Pipedream"]:::blames
  root --> later
  me["PandaDoc (this incident)<br/>posted +1 h 50 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-11-25 17:15 UTC: We’re all set! Users can create documents using Public API. If you experience any issues with this, please reach out to us at support@pandadoc.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/pandadoc/incidents/97grj0kgr7bt · Markdown: https://rewindex.com/company/pandadoc/incidents/97grj0kgr7bt.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/97grj0kgr7bt · Generated 2026-10-20T00:06:07.118Z