# PandaDoc: Document can't be created from the templates

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-10-28 15:26 UTC · Resolved: 2022-10-28 17:55 UTC · Duration: 2.5 h
- Updates: 7 · Affected components: Sending and Opening Documents, Sending documents, Application, Web application
- [Vendor status page: https://stspg.io/yl61lzkv83p4](https://stspg.io/yl61lzkv83p4)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical outage preventing users from creating documents from templates, starting at 2022-10-28 15:26 UTC and resolved at 2022-10-28 17:55 UTC, lasting 2 h 29 min. The vendor confirmed document creation was restored but did not state a cause or describe the fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-10-28 15:26 UTC: We are currently investigating this issue.
- **investigating** 2022-10-28 15:46 UTC: Thank you for your patience! Our development team continues investigating the issue.  Check back here for updates and we will get this back on track as soon as possible.
- **investigating** 2022-10-28 16:07 UTC: Our development team is looking into the issue at the moment.  We do appreciate your patience! Stay tuned.
- **investigating** 2022-10-28 16:27 UTC: The investigation is being performed on our end. We will keep you posted on any updates received!
- **identified** 2022-10-28 16:47 UTC: We’ve identified the issue with document creation and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **monitoring** 2022-10-28 17:29 UTC: We have resolved the issue and PandaDoc users should now be able to create documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2022-10-28 17:55 UTC: We're all set! Users can now create documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2022-10-28 15:26 UTC: [Critical incident: Document can't be created from the templates](https://rewindex.com/change/i342fe8524cd2de.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/5w8zmhl2xj2c · Markdown: https://rewindex.com/company/pandadoc/incidents/5w8zmhl2xj2c.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/5w8zmhl2xj2c · Generated 2026-10-18T09:56:25.615Z