# PandaDoc: Can't create, view and edit documents

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-21 12:58 UTC · Resolved: 2023-12-21 19:00 UTC · Duration: 6.0 h
- Updates: 11 · Affected components: Public (recipient) view, US & Global - Public (recipient) view, CRMs & Integrations, US & Global - CRMs & Integrations, API, US & Global - API, Uploading documents, US & Global - Uploading and downloading documents, Sending documents, US & Global - Sending and opening documents, US & Global - Webhooks, Webhooks, US & Global - Web application, Web application, Creating and editing documents, US & Global - Creating and editing documents
- [Vendor status page: https://stspg.io/ncy5yd076jw1](https://stspg.io/ncy5yd076jw1)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical outage preventing document creation, viewing and editing, with API, integrations and other US & Global components affected. It started at 2023-12-21 12:58 UTC and was resolved at 2023-12-21 19:00 UTC, lasting 6 h 1 min; PandaDoc reported normal application use restored during monitoring but disclosed no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-12-21 12:58 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **identified** 2023-12-21 13:05 UTC: We’ve identified the issue and are already working on a fix.  We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **identified** 2023-12-21 13:25 UTC: We are continuing to work on a fix for this issue.
- **identified** 2023-12-21 14:10 UTC: We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **identified** 2023-12-21 15:22 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2023-12-21 15:28 UTC: We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **monitoring** 2023-12-21 15:40 UTC: Lower performance can be faced with document delivery and creating documents using CRM & Integrations. Our team continues monitoring the app for any further issues.
- **identified** 2023-12-21 16:18 UTC: The performance of the app is decreased. We are currently working on a fix.  We appreciate your patience and will post updates here as soon as possible.
- **monitoring** 2023-12-21 17:14 UTC: We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **monitoring** 2023-12-21 18:26 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-12-21 19:00 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-12-21 12:58 UTC: [Critical incident: Can't create, view and edit documents](https://rewindex.com/change/iad38b14f64b6b6.md)


---
Canonical: https://rewindex.com/company/pandadoc/incidents/0y1m67kbvmfk · Markdown: https://rewindex.com/company/pandadoc/incidents/0y1m67kbvmfk.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/0y1m67kbvmfk · Generated 2026-10-18T12:41:07.133Z