# PandaDoc in September 2021: incidents, uptime and changes

> PandaDoc in September 2021: 6 incidents on its status page (5 major or critical), 98.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of PandaDoc’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/pandadoc/2021/09
Last updated: 2021-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 5) · Maintenance: 2
- By vendor impact label: critical 1, major 4, none 1
- Uptime (vendor-reported): 98.97% free of major/critical incidents, 98.97% free of any incident; outage time 7 h 21 min, incident time 7 h 21 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2021](https://rewindex.com/company/pandadoc/2021/08.md) · Next: [October 2021](https://rewindex.com/company/pandadoc/2021/10.md) · [All months](https://rewindex.com/company/pandadoc/reports.md) · [PandaDoc](https://rewindex.com/company/pandadoc.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [PandaDoc is unreachable: unable to log in to PandaDoc](https://rewindex.com/company/pandadoc/incidents/wlr4q7v683pp.md) | critical | 2021-09-28 11:57 UTC | 2021-09-28 12:51 UTC | 54 min | resolved |
| [PDF Download Issue](https://rewindex.com/company/pandadoc/incidents/k80flnphb51l.md) | major | 2021-09-10 13:17 UTC | 2021-09-10 13:57 UTC | 40 min | resolved |
| [Issue with HubSpot integration](https://rewindex.com/company/pandadoc/incidents/45ckk3840fmw.md) | major | 2021-09-23 15:54 UTC | 2021-09-23 17:06 UTC | 1.2 h | resolved |
| [Hubspot integration issues](https://rewindex.com/company/pandadoc/incidents/0cy3t61y97kt.md) | major | 2021-09-24 16:51 UTC | 2021-09-24 20:14 UTC | 3.4 h | resolved |
| [Issue with Document Creation via CRM integrations](https://rewindex.com/company/pandadoc/incidents/mgk57xzz1klc.md) | major | 2021-09-30 09:45 UTC | 2021-09-30 10:57 UTC | 1.2 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [PDF Download Issue](https://rewindex.com/company/pandadoc/incidents/k80flnphb51l.md) | major | 2021-09-10 13:17 UTC | 2021-09-10 13:57 UTC | 40 min | resolved |
| [Document generation, download and authentication issues.](https://rewindex.com/company/pandadoc/incidents/2g3w5nk96c4q.md) | none | 2021-09-12 18:37 UTC | 2021-09-12 18:46 UTC | 9 min | resolved |
| [Issue with HubSpot integration](https://rewindex.com/company/pandadoc/incidents/45ckk3840fmw.md) | major | 2021-09-23 15:54 UTC | 2021-09-23 17:06 UTC | 1.2 h | resolved |
| [Hubspot integration issues](https://rewindex.com/company/pandadoc/incidents/0cy3t61y97kt.md) | major | 2021-09-24 16:51 UTC | 2021-09-24 20:14 UTC | 3.4 h | resolved |
| [PandaDoc is unreachable: unable to log in to PandaDoc](https://rewindex.com/company/pandadoc/incidents/wlr4q7v683pp.md) | critical | 2021-09-28 11:57 UTC | 2021-09-28 12:51 UTC | 54 min | resolved |
| [Issue with Document Creation via CRM integrations](https://rewindex.com/company/pandadoc/incidents/mgk57xzz1klc.md) | major | 2021-09-30 09:45 UTC | 2021-09-30 10:57 UTC | 1.2 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] PandaDoc Infrastructure maintenance](https://rewindex.com/company/pandadoc/incidents/smggxn84410k.md) | maintenance | 2021-09-12 07:04 UTC | 2021-09-12 12:00 UTC | 4.9 h | resolved |
| [\[Scheduled\] PandaDoc infrastructure maintenance (RabbitMQ)](https://rewindex.com/company/pandadoc/incidents/dmfz60t7bgt5.md) | maintenance | 2021-09-26 07:00 UTC | 2021-09-26 09:00 UTC | 2.0 h | resolved |

## Cite this

PandaDoc posted 6 status incidents in September 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/pandadoc/2021/09
- Citation: PandaDoc, “PandaDoc in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/2021/09 (CC BY 4.0).
- Markdown link: `[PandaDoc: PandaDoc in September 2021 (2021-09-01)](https://rewindex.com/company/pandadoc/2021/09)`


---
Canonical: https://rewindex.com/company/pandadoc/2021/09 · Markdown: https://rewindex.com/company/pandadoc/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:13.079Z