# PandaDoc in August 2021: incidents, uptime and changes

> PandaDoc in August 2021: 5 incidents on its status page (5 major or critical), 98.72% free of major or critical incidents (vendor-reported). From Rewindex’s archive of PandaDoc’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/pandadoc/2021/08
Last updated: 2021-09-01T00:00:00Z

- Incidents posted: 5 (major/critical: 5) · Maintenance: 1
- By vendor impact label: critical 1, major 4
- Uptime (vendor-reported): 98.72% free of major/critical incidents, 98.72% free of any incident; outage time 9 h 28 min, incident time 9 h 28 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2021](https://rewindex.com/company/pandadoc/2021/07.md) · Next: [September 2021](https://rewindex.com/company/pandadoc/2021/09.md) · [All months](https://rewindex.com/company/pandadoc/reports.md) · [PandaDoc](https://rewindex.com/company/pandadoc.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with documents sending](https://rewindex.com/company/pandadoc/incidents/b9ly1000cmlm.md) | critical | 2021-08-30 16:55 UTC | 2021-08-30 17:52 UTC | 57 min | resolved |
| [Issue with PDF generation](https://rewindex.com/company/pandadoc/incidents/62bvvcpkb7tt.md) | major | 2021-08-03 14:54 UTC | 2021-08-03 15:03 UTC | 9 min | resolved |
| [Completed document PDFs not dowloanding](https://rewindex.com/company/pandadoc/incidents/r45njmg5zhjw.md) | major | 2021-08-16 09:45 UTC | 2021-08-16 10:28 UTC | 43 min | resolved |
| [Completed PDF Download Issue](https://rewindex.com/company/pandadoc/incidents/0f939jpkynkt.md) | major | 2021-08-26 19:15 UTC | 2021-08-26 21:05 UTC | 1.8 h | resolved |
| [Documents cannot be opened/downloaded. Site can not be reached](https://rewindex.com/company/pandadoc/incidents/twycvr5nlwq9.md) | major | 2021-08-31 17:19 UTC | 2021-08-31 23:08 UTC | 5.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with PDF generation](https://rewindex.com/company/pandadoc/incidents/62bvvcpkb7tt.md) | major | 2021-08-03 14:54 UTC | 2021-08-03 15:03 UTC | 9 min | resolved |
| [Completed document PDFs not dowloanding](https://rewindex.com/company/pandadoc/incidents/r45njmg5zhjw.md) | major | 2021-08-16 09:45 UTC | 2021-08-16 10:28 UTC | 43 min | resolved |
| [Completed PDF Download Issue](https://rewindex.com/company/pandadoc/incidents/0f939jpkynkt.md) | major | 2021-08-26 19:15 UTC | 2021-08-26 21:05 UTC | 1.8 h | resolved |
| [Issue with documents sending](https://rewindex.com/company/pandadoc/incidents/b9ly1000cmlm.md) | critical | 2021-08-30 16:55 UTC | 2021-08-30 17:52 UTC | 57 min | resolved |
| [Documents cannot be opened/downloaded. Site can not be reached](https://rewindex.com/company/pandadoc/incidents/twycvr5nlwq9.md) | major | 2021-08-31 17:19 UTC | 2021-08-31 23:08 UTC | 5.8 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] PandaDoc databases upgrade maintenance](https://rewindex.com/company/pandadoc/incidents/cs2tbb2zzzxy.md) | maintenance | 2021-08-01 07:00 UTC | 2021-08-01 11:43 UTC | 4.7 h | resolved |

## Cite this

PandaDoc posted 5 status incidents in August 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/pandadoc/2021/08
- Citation: PandaDoc, “PandaDoc in August 2021” (2021-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/2021/08 (CC BY 4.0).
- Markdown link: `[PandaDoc: PandaDoc in August 2021 (2021-08-01)](https://rewindex.com/company/pandadoc/2021/08)`


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Canonical: https://rewindex.com/company/pandadoc/2021/08 · Markdown: https://rewindex.com/company/pandadoc/2021/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:45.989Z